SL
Seripa L

1 reviews | Active since Nov 2018

12 Sept 2022, 08:30

Wrong size of a bed

I bought a bed back in March buy we were busy with renovations so I requested the store to keep it for. So when we were ready to recieved the bed we called and they told us we had to wait 6 weeks to get the bed which was gonna be end of July. So I contacted the store to find out if they were ready to deliver but the order wasn't filled up I got a very nice lady by the na.lme of refilwe who assist with making sure the bad was deliver after I was send from pillar to post. Fast forward I got the bed on the 18th of August. The need needed a mattress as it was a dual bed I took time to assemble as I didn't have the mattress and I was out of time so my nephew was at the house when the mattress was delivered she assembled the bed. As I come back home I realised that they gave a single bed base now the mattress is hanging over the bed I am so upset infact annoyed that they took ages to sort out my delivery now they delivered the wrong product....

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Replies (1)
Cielo
Cielo's reply12 Sept 2022, 08:38
Official
Dear Seripa 

Thank you dearly for bringing this to our attention. 

We can confirm that a ticket has been logged for your matter and is being assigned to an agent to ensure that this matter is resolved for you as swiftly as possible. 

We sincerely apologize for the inconvenience caused and will ensure that this matter is resolved. 

We value your business and support and hope to ease your disappointment. 

Kind Regards 
Customer Care