NM
Nikiwe M
1 reviews | Active since Aug 2018
29 Jun 2020, 08:54
Wrong order delivered - Horrible service
I placed an order on the 24th April 2020 and wrong order was delivered on the 27th May 2020. I was in another province for funeral when order was delivered, I came back 29th May and reported that I received a wrong order and till today the 29th June, the wrong order haven't been collected and I haven't received my correct order. I sent several emails that they pick 1 to respond to shifting the blame to Lockdown, I mean it is not my fault that they delivered wrong order, they must see to it that I get my correct order because I don't have space to keep this wrong big box they sent me.This box is taking up my space. I want my correct order delivered, I paid for it. This is pathetic service
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Replies (1)Cielo's replyOfficial
29 Jun 2020, 23:36Dear Nikiwe
Thank you for your review.
We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Thank you for your review.
We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Cielo's reply29 Jun 2020, 23:36
Official
Dear Nikiwe
Thank you for your review.
We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Thank you for your review.
We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
