AS
Alta S
1 reviews | Active since Feb 2012
18 Sept 2025, 19:25
Wrong items send and now wants more money to fix their mistake
I ordered a couch from their website, a very specific couch. I took the name from their website with the dimensions and photo. They sent me the wrong couch. They tried to resend the correct item, again sent the wrong item, I informed them of their mistake. Now they want R2000 extra for the item... when I paid the full amount as displayed on their website... I still don't have the correct items and it has been 23 days after the order has been placed.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
19 Sept 2025, 08:19Dear Alta,
Thank you for taking my call.
We’re very sorry for the frustration you’ve experienced with your order.
This is not the service we aim to provide.
We are committed to resolving this matter as soon as possible and will keep you updated at every step.
Kind regards,
Customer Service Team
Thank you for taking my call.
We’re very sorry for the frustration you’ve experienced with your order.
This is not the service we aim to provide.
We are committed to resolving this matter as soon as possible and will keep you updated at every step.
Kind regards,
Customer Service Team
Cielo's reply19 Sept 2025, 08:19
Official
Dear Alta,
Thank you for taking my call.
We’re very sorry for the frustration you’ve experienced with your order.
This is not the service we aim to provide.
We are committed to resolving this matter as soon as possible and will keep you updated at every step.
Kind regards,
Customer Service Team
Thank you for taking my call.
We’re very sorry for the frustration you’ve experienced with your order.
This is not the service we aim to provide.
We are committed to resolving this matter as soon as possible and will keep you updated at every step.
Kind regards,
Customer Service Team
AS
Alta S's updateReviewer Update
23 Sept 2025, 11:50Correct couch delivered today. Thank you Cielo for sorting it out.
AS
Alta S's update23 Sept 2025, 11:50
Reviewer Update
Correct couch delivered today. Thank you Cielo for sorting it out.
Cielo's replyOfficial
23 Sept 2025, 12:55It is our absolute pleasure.
Thank you for your patience and understanding during this process.
Kind regards,
Customer Service Team
Thank you for your patience and understanding during this process.
Kind regards,
Customer Service Team
Cielo's reply23 Sept 2025, 12:55
Official
It is our absolute pleasure.
Thank you for your patience and understanding during this process.
Kind regards,
Customer Service Team
Thank you for your patience and understanding during this process.
Kind regards,
Customer Service Team