KV
Karin V
1 reviews | Active since Jan 2023
20 Jan 2023, 10:41
Wrong item delivered every time....
We have bought items from Cielo twice and both times the wrong item was delivered. And their aftersales service doesn't care to even try and help you. It is more than a week later, and I sit with a chest of drawers in a 50kg box in my house, which they have still not came to fetch or even attempted in delivering the correct item. This after waiting 3 weeks for my order and only 1 of the 3 items were delivered, and then it was not even the correct thing. This is absolutely poor and pathetic.
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Replies (2)0
Replies (2)
Cielo's replyOfficial
20 Jan 2023, 10:53Dear Karin
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Service
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Service
Cielo's reply20 Jan 2023, 10:53
Official
Dear Karin
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Service
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Service
KV
Karin V's updateReviewer Update
27 Jan 2023, 11:54It is 7 days later, and I still don't have the correct items and the incorrect item has still not been collected. The sales department and customer care are useless in providing feedback and getting this sorted out. Resolution reached on the 20th... you've got to be joking. This place is happy to take your money but don't deliver your items. And it is not a small amount of money for their items. And in the shop, nobody can help you because you need to deal with online... This is absolutely ridiculous and are ongoing for a month now. Worst service I ever received from anybody. DONT EVER BUY FROM THEM!!!!
KV
Karin V's update27 Jan 2023, 11:54
Reviewer Update
It is 7 days later, and I still don't have the correct items and the incorrect item has still not been collected. The sales department and customer care are useless in providing feedback and getting this sorted out. Resolution reached on the 20th... you've got to be joking. This place is happy to take your money but don't deliver your items. And it is not a small amount of money for their items. And in the shop, nobody can help you because you need to deal with online... This is absolutely ridiculous and are ongoing for a month now. Worst service I ever received from anybody. DONT EVER BUY FROM THEM!!!!