Wrong goods sent

Cielo is quick to take tour money, send you the wrong goods and then drag their heels when it comes to paying you back what you are owed!

We purchased a couch through their online shop. A couple of weeks later, a couch was delivered but it wasn't the right one.

We contacted customer support and they requested a whole lot of documentation to prove that we had in fact received the wrong couch. Fair enough. We were told that the one we had ordered wasn't in stock and it would take months to get. The couch they sent us was R1500 cheaper.

We wouldn't have ordered this couch if it wasn't in stock (on their webiste it was listed as 'in stock'), we were looking to get a couch ASAP and decided to keep the couch they sent even though it wasn't the one we wanted.

Next , we tried to get our money back for the overpayment. Again a whole lot of documentation was requested. Not at once but in drips ans drabs... it has now been weeks!

This was my first and last purchase from Cielo.