1 reviews | Active since Dec 2019
Wrong colour pot set delivered after a 3 months wait!
I ordered Grey Nouvelle Cast Iron pot sets in Mid May. The pots were eventually delivered after a very loooong and exhausting wait. When I purchased my order I was well aware that they are currently out of stock and new stock will arrive in end June. I had no problem with that hence I continued to place the order. Long story short I receive my pots after exactly 3 months. As I open my package I see a Red colour which is not the colour I ordered. There is a specific reason why I chose Grey colour. I really do not mean to be petty but if I was told they do not have Grey they could’ve at least called me to ask if I am fine with Red.After such a long wait only to be disappointed! I am really not happy I have been patient long enough!
I did call but my phone kept on engaging. Maruschka Brown has been so helpful so far and did log a query but this problem deserves an immediate attention because I really have been patient thus far, I cannot wait any longer for this query to be resolved. Please resolve this immediately! Ticket number #54201
Thank you for your review.
We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your order delivered and the picking error issue - with the incorrect items delivered.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
Thank you for your review.
We are truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your order delivered and the picking error issue - with the incorrect items delivered.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Kindly accept our apologies for any inconvenience incurred.
Regards
Customer Care Department
