Worst service I have ever received.

Me and my wife had the worst service from cielo. We order a headboard from them at their brooklynn Pretoria branch and was told that it would take 6 weeks. After 6 weeks they did not come back to me to let me know about the headboard and I had to phone them to find out what was going on and then I was told that production haven't even started on headboard. My Wife raised the issue with head office and then they said we must choose a new headboard because they discontinued the one we want and they promised it will be done in 4 weeks. So 4 weeks went by and again no communication from them. We just ended up asking for a refund and even the refund took long.