Worst service from both Cielo and Time Freight.

On the 8th of February I went to the Cielo store in Table Bay Cape Town and ordered items which were supposed to be delivered to my home address. Last week Friday I sent email to the branch querying the status. The lady emailed me this waybill number Q538331 and advised that I can use it on the Time Freight website to check the status. When logged in it only shows me the name of the driver and nothing else. This morning I emailed the Table Bay branch advising them of this and I was told a request will sent to the courier department for them to contact me ASAP but no one has contacted me. I then went on and called the Time Freight call centre and the guy I spoke to informed me that they have no delivery or contact details for me. I then had to provide him with my details again and he advised that since my area is Khayelitsha cause deliveries to Khayelitsha are only made on Wednesdays. Now had I not contacted the contact centre who would have known where the stuff needs to be delivered to? he states that it could be because they Cape Town branch was 'offline' since last week Tuesday. How is that no one bothered to inform us of that? and when was I going to get information that deliveries to Khayelitsha are only done on Wednesdays? This is poor service as no one from Cielo also has bothered to give me an update on the delivery, and the best part was one I actually called the Cielo office line to try and speak to the guy that was my Sales consultant that, the line kept on being unavailable for a whole 30 mins.