DS
Driekie S
1 reviews | Active since Feb 2010
09 Jan 2025, 21:56
Worst service ever.
Have not ever received such bad service. I ordered 3 items. Received 2. Last one on back order. Was told I will receive this by mid December.. have not received my order as yet. It is the 9th of Jan. I emailed. Phoned. Lots of times. They do not respond to me emails..promise to follow up and phone me back. Nothing. I paid in November!!
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Replies (1)
Cielo's replyOfficial
10 Jan 2025, 10:46Dear Driekie,
Thank you for bringing this to our attention.
We sincerely apologize for the delay in receiving your complete order and for the poor communication you've experienced.
This is certainly not the level of service we aim to provide, and we understand your frustration.
Thank you for bringing this to our attention.
We sincerely apologize for the delay in receiving your complete order and for the poor communication you've experienced.
This is certainly not the level of service we aim to provide, and we understand your frustration.
Please know that we take your concerns seriously, and we are actively investigating the issue with our team to ensure the missing item is shipped to you as soon as possible.
We also acknowledge the lack of follow-up and response to your emails and calls, which is unacceptable, and we will be working to address this internally to improve our customer service.
We also acknowledge the lack of follow-up and response to your emails and calls, which is unacceptable, and we will be working to address this internally to improve our customer service.
A member of our team will be reaching out to you directly to provide an update on your order and to ensure we resolve this matter to your satisfaction.
We truly appreciate your patience and understanding, and we are committed to making this right for you.
Kind Regards,
Customer Service Team
We truly appreciate your patience and understanding, and we are committed to making this right for you.
Kind Regards,
Customer Service Team
Cielo's reply10 Jan 2025, 10:46
Official
Dear Driekie,
Thank you for bringing this to our attention.
We sincerely apologize for the delay in receiving your complete order and for the poor communication you've experienced.
This is certainly not the level of service we aim to provide, and we understand your frustration.
Thank you for bringing this to our attention.
We sincerely apologize for the delay in receiving your complete order and for the poor communication you've experienced.
This is certainly not the level of service we aim to provide, and we understand your frustration.
Please know that we take your concerns seriously, and we are actively investigating the issue with our team to ensure the missing item is shipped to you as soon as possible.
We also acknowledge the lack of follow-up and response to your emails and calls, which is unacceptable, and we will be working to address this internally to improve our customer service.
We also acknowledge the lack of follow-up and response to your emails and calls, which is unacceptable, and we will be working to address this internally to improve our customer service.
A member of our team will be reaching out to you directly to provide an update on your order and to ensure we resolve this matter to your satisfaction.
We truly appreciate your patience and understanding, and we are committed to making this right for you.
Kind Regards,
Customer Service Team
We truly appreciate your patience and understanding, and we are committed to making this right for you.
Kind Regards,
Customer Service Team