BR
Brian R

1 reviews | Active since Sept 2013

25 Jan 2024, 15:00

Worst service ever by Cielo centurion

purchased a bed from Ceilo centurion. Was assisted by Luyanda Biyela. there was no stock of the bed at the branch. we placed an order for collection. Luyanda called me saying that was bed was ready for collection, i took half a day off work so i could collect the bed from Sandton, when i got to the warehouse there was no bed, wasted my time fuel and leave day due to the incompetence of him. the lady at the warehouse was extremely helpful, she called Luyanda back he in the end he just said tell the customer we will call when it is ready for collection. i called him back and let him have it due to the no care attitude he produced. He then told me he will let me know the next day on the progress, only to call into the store to find out that it was his day off. he advised that he could have had my bed by Friday the 26th of Jan which was all lies just to get the sale. today i received a call from the manager stating it will only arrive next week Friday ( 2nd of Feb ) if this was the case i would have looked for a bed else where. please consider other options before purchasing from Cielo. very unprofessional and not interested in assisting once payment is done

0
Replies (1)
Cielo
Cielo's reply25 Jan 2024, 17:13
Official
Good day Brian, 

We apologies and sorry to hear about the frustrating experience. It sounds like a series of miscommunications and inconveniences occurred during the process. 

We are currently investigating your query and will provide feedback. We will take immediate steps to expedite the resolution after the investigation. 

We value your business and want to ensure that your experience with us is positive. Again, we apologize for any inconvenience caused and appreciate your understanding.

Regards
Customer Service Team