KN
Khanyiswa N

1 reviews | Active since Jun 2019

06 Oct 2023, 13:17

Worst service ever!!!!!!

I bought a furniture from them first week of August they told me to expect my furniture in few days they'll be in contact. Week pass I make a follow up only to find out everything I paid for is not in-stock. No one told me at the point of sale 😒 I waited up until 3rd week of August to receive my first item it went to 2nd month kept on bringing my furniture 1by1 for them to bring my furniture I had to call the store myself write emails to the store manager in Baywest mall even she ended up not not replying at my mails at all The store stuff is so unprofessional Worst customer service ever!! The date is now 6th Oct they still owe me a TV stand unit from first week of August and the the service I'm getting up until this day is pathetic it is disgusting I will never ever in my life buy anything from them!!!!

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Replies (1)
Cielo
Cielo's reply06 Oct 2023, 14:01
Official
Good day Khanyiswa 

Thank you for your feedback. 

We are sorry to hear about the experience and would like to apologise for the inconvenience caused. 

The showroom manager is unable to access her email at the moment however she will be contacting you telephonically very soon with some feedback.
 
Kind Regards 
Customer Service Team