Worst service ever

I ordered a headboard and pedestals from Cielo and waited patiently for my delivery .It was communicated that delivery would commence after lockdown restrictions had me lifted which was perfectly understood .A week ago I received an email , communicating that my order was dispatched and I should call the delivery company as to when my order will be received ...which I did .I called on Monday to enquire and the lady said my delivery was scheduled for Wednesday . Wednesday came and nothing came ,no phone call as to why or what exactly is happening . On Thursday I call and ask them what exactly happened because we waited the whole day for my delivery and there was no communication from them ...I was told about a backlog of orders that the drivers can not cope with . When I asked why was it then scheduled for Wednesday if there is a backlog ..I could not get an answer just that they are sorry ..The lady I spoke to said she will call me back to let me know or update me when exactly they will deliver ,and with no surprise she didn’t get back to me ...Today I called to enquire about any feedback and I spoke to Jackie who still told me about the backlog and that she can not say when they will deliver .The question I ask myself is which system is this delivery company working with because clearly is not working ..seems like everyone you speak to has an excuse about your delivery and cannot give you a straight answer ...why are emails being sent that your order has been dispatched If they won’t even update you if they have a problem and the staff promise to call you back when they actually don’t...If I had read the reviews before ,I certainly wouldn’t have ordered from Cielo because the stress and lots of airtime spent is definitely not worth it ...I’m actually nervous about my furniture now after ready the rest of the reviews about broken furniture on delivery ...this is definitely the last time I order from this shop