CM
Carol M
1 reviews | Active since Nov 2017
19 Dec 2019, 15:46
Worst service delivery
We purchased a new couch at the end of November and we finally got delivery last week. The couch that was delivered is faulty. We reported immediately and the sales person who assisted us in your store said they would arrange for an urgent replacement as we also needed to travel. After postponing our trip we are still waiting with nowhere to sit. Your service thus far is unacceptable and the fact that you don't communicate with us makes it more frustrating. Can we have our couch delivered tomorrow?
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Cielo's replyOfficial
19 Dec 2019, 15:54Dear Carol,
Thank you for your feedback. We apologise for any inconvenience caused. We have forwarded your query to the relevant department and requested that contact be made with you urgently to make the necessary arrangements.
Sincerely
Customer Care Department
Cielo's reply19 Dec 2019, 15:54
Official
Dear Carol,
Thank you for your feedback. We apologise for any inconvenience caused. We have forwarded your query to the relevant department and requested that contact be made with you urgently to make the necessary arrangements.
Sincerely
Customer Care Department
CM
Carol M's updateReviewer Update
19 Dec 2019, 16:01Dear Cielo,
That is not good enough for me. We have postponed an entire family trip for you and we need to leave tomorrow. Either you deliver the replacement couch tomorrow or we can cancel the order because we are not postponing our trip again. We have been patient enough.
That is not good enough for me. We have postponed an entire family trip for you and we need to leave tomorrow. Either you deliver the replacement couch tomorrow or we can cancel the order because we are not postponing our trip again. We have been patient enough.
CM
Carol M's update19 Dec 2019, 16:01
Reviewer Update
Dear Cielo,
That is not good enough for me. We have postponed an entire family trip for you and we need to leave tomorrow. Either you deliver the replacement couch tomorrow or we can cancel the order because we are not postponing our trip again. We have been patient enough.
That is not good enough for me. We have postponed an entire family trip for you and we need to leave tomorrow. Either you deliver the replacement couch tomorrow or we can cancel the order because we are not postponing our trip again. We have been patient enough.