1 reviews | Active since Feb 2012
worst service at cielo
I bought a Lyra Teakroot Coffee Table on 05/13/2019 EFT Payment accepted - I was promised delivery within 7 days, I only received my order almost 4 weeks later after calling almost daily to follow up on my order and by the time the coffee table was delivered, the I tem was totally damaged, I was so disappointed, I called them same day and I was told the sales consultant has left for the day. they are now passing the buck, stories everyday they don't want to collect the damaged item that is taking up my space, I ended up buying a better coffee table elsewhere which was delivered to me same. Cielo keeps giving me stories about, I call them daily, it's been 3 weeks now, I've sent email complaints but no one wants to take responsibility to get someone to collect the table and refund me. this was the worst service ever as a 1st time customer.
Thank you for your review.
Normally, 99% of all items advertised on our website are in stock, but should an item not be available, a sales consultant will inform you of the item not being immediately available. Upon receiving confirmation from yourself, your sales consultant then placed your order on back order.
However, I do wish to apologise for your sales consultant not keeping you updated with regard to the arrival of your purchase. Our sales team is trained to always keep all clients up to date with regard to back orders and I have therefore forwarded your matter to our sales team leader for her to look into.
Your query was logged with our after sales department on the 10th of June 2019 and immediately allocated to one of our agents to attend to. We then requested one of our technical team members to assist in resolving the matter, but were unfortunately not successful immediately.
I have however received confirmation that the item has been collected and the purchase amount refunded.
Please accept our sincere apologies for any inconvenience caused and we do hope that you will consider us again in future.
Sincerely,
CIELO
On behalf of the CIELO Management Team
Thank you for your review.
Normally, 99% of all items advertised on our website are in stock, but should an item not be available, a sales consultant will inform you of the item not being immediately available. Upon receiving confirmation from yourself, your sales consultant then placed your order on back order.
However, I do wish to apologise for your sales consultant not keeping you updated with regard to the arrival of your purchase. Our sales team is trained to always keep all clients up to date with regard to back orders and I have therefore forwarded your matter to our sales team leader for her to look into.
Your query was logged with our after sales department on the 10th of June 2019 and immediately allocated to one of our agents to attend to. We then requested one of our technical team members to assist in resolving the matter, but were unfortunately not successful immediately.
I have however received confirmation that the item has been collected and the purchase amount refunded.
Please accept our sincere apologies for any inconvenience caused and we do hope that you will consider us again in future.
Sincerely,
CIELO
On behalf of the CIELO Management Team