Worst service after buying a bunkbed at Cielo Stoneridge

I have had the worst experience after purchasing a bunkbed for my son from Cielo in Stoneridge. Sales process went smooth, until I was told Cielo doesn't assemble their furniture for free, I was shocked but my son loved their bed so I paid. Main issue started when I would call to inquire on the delivery date, as there was no form of communication even via email, I was told the sales agent who helped me was on leave. Upon noticing the same sales agent captured my number incorrectly I called them to rectify that. Gave them a few days then I opened a ticket on their site, no one attended to it. By a miracle the bed was delivered without any communication, I was leaving my place to go fetch my son from school, when I saw these guys outside our gate I live in an estate, but I was like nah they would call before coming here so I just passed them. A few minutes after joining the main road I get a call and the guy on the other end says they are here to deliver the bed. I was ****ed but this is for my son. I went back and they unloaded the bed, I signed their delivery receipt and they left. Tuesday I call the store to share what happened and ask that whoever they will send for the assembling can they make sure they have my correct cellphone number the sales agent confirms that he will do so. Few days pass I call them on Friday to inquire on when will the guys who assemble the bed will come, a sales agent by the name of Amanda Sigwabe struggles to answer me and instead open an assembling ticket and sends it to my email and goes on with her life. Mind you she said she will call me back and she never did, today Monday the 12th I called them 4 times to get an update, again I was sent from pillar to post for a service I have paid for.I am still waiting with the hope that I will be re-imbursed for the assembling or get the service when Cielo see it fit to do so. For anyone who will buy from this store I wish you will get a better service than I got because I have experienced a very ****ty frustrating process. They have great furniture but after this bad experience I will stick to Coricraft and @Home.