Worst service

I spent over R88,000.00 in one order with Cielo online. And sadly the after sales service was **********. One of the items I ordered was a bed and mattress. There was an option to choose soft, medium or hard. I chose soft but when they delivered the items the mattress was as hard as a brick. I contacted them to ask them to replace the item with the correct selection. For the next 8 weeks, I was sent from pillar to post, speaking to a different agent every week. No one knows what the other is doing or do they document the call and what was agreed. One agent will say they will deliver the correct mattress and collect the incorrect one. I will be happy and waiting then next week another will contact you to tell you it is your fault and you as customer chose the wrong item. Then next week they will contact you and say they will collect the mattress and you have to sleep on the floor for two weeks so that they can inspect the problem before they make a decision to swop out. It has now been two weeks and no one is responding to my emails. No replies No correspondence. They just don't care as they already have their money.