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1 reviews | Active since Jun 2017

25 Jun 2024, 14:55

Worst service

I the CUSTOMER had to phone around to find out myself where my order was . I called Cielo who gave me the waybill number which by the way was never supp**** to me in any form .Then Wheco phoned me now trying to explain why the delay and told me that the order was only placed on the 20th which in fact I placed and the order online on the 12/06/2024 and it a proceeded on the same day as per the website , so this 20th story is **** . I paid for the delivery but for what ? It's almost 3weeks late. ?????????? What a joke . Then I contact Tritent with the waybill number and was informed that they only got the item yesterday ???????????? I have taken apon myself to go collect the item cause at this rate will only get it next year . Cielo and Wheco or whatever the group is called is useless. This is the worst service I have gotten from Cielo and I won't be buying from them or this group ever again. I will make sure it will be known about the poor service I have gotten .

0
Replies (3)
Cielo
Cielo's reply25 Jun 2024, 15:16
Official
Dear Hernani Ribeiro

Thank you for bringing this to our attention. 

We sincerely apologize for the challenges you've experienced with our online team.

This is not the level of service we strive to deliver. 

Our online sales team leader will contact you shortly , please do lookout for the call. 

We would like to take this opportunity to mend our existing professional relationship and provide you with the expected level of service. 

Kind Regards
Customer Service Team.
's update25 Jun 2024, 15:28
Reviewer Update
No need as I have requested all on email and requested to refund the delivery charge back to me due to the fact that I'm collecting the order myself,as per below . This could of all been avoided if I customer was informed and not **** to when I started to make a noise and ceilo / wheco started to push blame all over the show first the the sales team then the courier , but what you didn't I had already had the facts that I had to find out myself . This is sad as for a high end store that is quick to take payment from their customers and then blames the world when their service is from a very low end store .
I have nothing more to say , just want my refund please .

to Ceyhoma, ***
The total R175.00 (delivery charge) to be refunded within 1 business working day . Seeing that I'm collecting my order myself.
Cielo
Cielo's reply26 Jun 2024, 05:40
Official
Dear Hernani

Thank you for your feedback.

We will ensure your delivery fee is refunded urgently.

Once again, our sincere apologies regarding the service experience and all the inconvenience incurred.

Kind Regards

Customer Service Team