rF
ruan F
1 reviews | Active since Sept 2016
12 Jun 2020, 17:14
Worst online experience ever.
Ordered 1 Carpet and 1 chair. Waited 5 weeks with no feedback, after asking for a refund magnificently my order rocks up on a Sunday afternoon half past 4.
They deliver 2 chairs instead of a chair and a rug.
Now it has taken another week to ''investigate'' why this happened... Uhm clear incompetence thats what happened.
Your complaint or query simply gets handed to the next person in line, no customer service whatsoever.
Would not recomend this store and will not buy again.
Considering dropping their stuff on their portch and demanding a full refund as i have before.
Dont waste your time, rather go to coricraft/ @home and get your stuff within 3 days.
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
15 Jun 2020, 09:13Dear Ruan
Thank you for your review
Please accept our sincere apologies for the inconvenience, the error with the shipment of your order and for any lapse in communication on our part.
Please be assured that corrective measures are in place for the exchange. Our local team will assist in this regard.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience, the error with the shipment of your order and for any lapse in communication on our part.
Please be assured that corrective measures are in place for the exchange. Our local team will assist in this regard.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply15 Jun 2020, 09:13
Official
Dear Ruan
Thank you for your review
Please accept our sincere apologies for the inconvenience, the error with the shipment of your order and for any lapse in communication on our part.
Please be assured that corrective measures are in place for the exchange. Our local team will assist in this regard.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience, the error with the shipment of your order and for any lapse in communication on our part.
Please be assured that corrective measures are in place for the exchange. Our local team will assist in this regard.
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
