1 reviews | Active since May 2013
Worst furniture delivery experience! Don’t buy at Cielo
Do not buy furniture from Cielo. They are extremely *********** at something that should be a core competency for an online store: delivering the right product within the specified time frame. I ordered the Tirana patio suite and have had a shocking experience. The furniture was not delivered in the specified 5-10 day period and I had to go to their warehouse to pick up the furniture myself despite having paid a courier fee. This courier fee was not refunded. Them once we had unpacked the furniture, we realized that there were *****s missing for attaching the table legs. It has now been a full week that I have been waiting for 4 *****s. How is that possible. The after-sales consultant is not helpful. Do not make the mistake of buying furniture here. I will never spend my money at Cielo again
Thank you for your feedback.
We regret to hear that you have been disappointed with this transaction.
Our delivery times are generally very quick and possibly the fastest in the industry. We ship out thousands of orders each month of which almost all orders are delivered within 6 business days (with the exception of orders over Black Friday and December where delivery time frames are somewhat longer). Most orders are shipped out within 1-2 business days from receiving the order, unless of course we are out of stock.
Upon completing investigation into this matter, we found the *****s short delivered to be dispatched and delivered within two days and that this matter has been resolved.
We will however forward your detail thru to our after sales department and they will be in contact regarding the delivery fee.
We trust you are happy with your purchase and hope you will consider us again for future furniture purchases.
Thank you for your feedback.
We regret to hear that you have been disappointed with this transaction.
Our delivery times are generally very quick and possibly the fastest in the industry. We ship out thousands of orders each month of which almost all orders are delivered within 6 business days (with the exception of orders over Black Friday and December where delivery time frames are somewhat longer). Most orders are shipped out within 1-2 business days from receiving the order, unless of course we are out of stock.
Upon completing investigation into this matter, we found the *****s short delivered to be dispatched and delivered within two days and that this matter has been resolved.
We will however forward your detail thru to our after sales department and they will be in contact regarding the delivery fee.
We trust you are happy with your purchase and hope you will consider us again for future furniture purchases.