WORST

I had the worst experience from end to end. Ordered a couch, had to follow up daily with the couriers about the delivery and was told they phoned me when they clearly did not I even took a screenshot of my call history.

Then the couch arrived after I had to throw my toys out of my cot. Arrived marked stone but turned out to be grey and the stretching of the pillows was so scew I was absolutely disgusted with the quality product after expecting the quality you have in your massive showrooms. Now I understand why you don't sell of the floor in your show rooms, seems the actual predicts don't match the ones you have on display and are incorrectly marked.

But Cielo handled this well, i was phoned and told they made a mistake etc. Great, refund requested so I can order a new couch before my family comes for the festive season.

Courier phones me this morning at 8am, tells me they are arriving to pick up my couch today, fine, I make arrangements for myself to work from home. Call them at 2pm to tell them no one has arrived or called me again and I need to leave at 4pm for a meeting, courier tells me they will ensure the driver is there before 4pm.

It is now past 4 and no one has arrived to pick up the couch. Leaving me wasting my entire day moving stuff around to be home for the collection and now I have to do it all over again.

You have officially lost me as a customer, you can thank your horrible courier partner for this.

As a customer who you have now officially lost, would like to close off with one last statement to you as a business who showed so much potential when I first walked into your store. You completely dropped the ball once the order was placed.... I work in retail and also deal with logistics daily and your courier is the worst representation for your brand, I sincerely suggest you consider others, it is by far the most shocking I have witnessed. If Cielo wants to remain competitive and relevant in a retail market, this would be the first thing you should seriously look at changing, so much brand damage was done and from what i read online its a lovely pattern your courier partners seem to follow. 1-star ratings for days.

I expect the collection and my refund to be handled with urgency since this is just dragging on now and wastingmy time. I