kA
kay A
1 reviews | Active since May 2018
22 Jun 2020, 21:29
Worst experience with cielo
Headache, Worst experience. I have never regretted making a purchase so much! Spare yourself the trouble. Items shipped to Cape town instead of Heidelberg go, then returned to client then no one knows where items are. From 28 May, waiting for some kind of resolve. Asked for my money back, everyday I get a new excuse. Am always the one who has to make inquires otherwise it's all quiet. Sent emails to Monique Erasmus, nothing is ever conclusive, one day she is asking for my banking details, next time I ask for progress she needs her manager to assist, after that its they have to wait for items to reach their warehouse.
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
23 Jun 2020, 11:55Dear Kay
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your transaction.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your transaction.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply23 Jun 2020, 11:55
Official
Dear Kay
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your transaction.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review.
We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and will expedite your transaction.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
kA
kay A's updateReviewer Update
23 Jun 2020, 21:19 Good day,
I have been trying to get some sort of assistance from yourselves and this has been unforthcoming. Can you please process a refund for the items which you are not delivering. Today only I spent over 18 minutes with personnel from your office, the final straw was when the last lady hung up after the first lady said they would call after getting feedback from your courier. Why this should take over four hours i do not understand maybe its because this is the same courier company that confirmed as per the tracking number that the parcel has been returned to "client" as far back as May.This has become an unnecessary headache. Please refund to this account
*****
I hope you are well? Thank you for the email. I am so sorry to hear that your delivery has still not been finalised, if I look at the system it says that all your orders have been distributed? Could you please advise on what you have not yet received so that we may assist? I sincerely apologise for all the inconvenience caused
***
Dear Monique,
I have only received the headboard, delivered by Triton as per attached receipt.
***
Hi Khubby Thank you for the response. I am just awaiting feedback from our courier department, I am so so sorry for all the inconvenience that has been caused to you, this delivery should have been completed after their first mistake of the wrong delivery address.Can you please just allow me some time to get feedback from our courier department and if I cannot assist I will submit your refund request?
***
Good evening Monique,
Please proceed as per my initial email and refund me for the goods outstanding. My account details are as follows
***
Good day Monique,
Please advise if you have actioned the refund as requested.
***
I hope you are well? Could you please fill out the below, could you also please advise on what has been delivered?
Thank you.
***
As per communication from last week, only the queen size headboard was delivered by Triton as per the delivery note attached. The following items are to be refunded, 6 dining chairs, 2 carpets, 1 extra length mattress, duck down feather duvet inner.
***
Good afternoon,
Please advise on progress herein.
Thank you.
***
Good evening Moniquqe,
I hope you are well. I have been waiting for your feedback regarding the refund as you undertook to give yesterday within an hour following our telephonic conversation.
Please let me know if the refund as been processed.
Thank you.
****
Good Day Khubby
I hope you are well? Apologies for the delay in response. My Manageress said that she will assist with pushing the refund through in the morning, as per company policy, we only do the refund once the stock is back at the warehouse. But she said that she would assist me tomorrow, as I was not aware of this. My sincerest apologies.
****
Good evening Monique
I am well thank you. I hope this will be successful and you will motivate for the refund considering this is not a return but a cancellation brought about by the failure to deliver on your end. I believe I have exercised patience from 28 May 2020 when the ITT Couriers updated that goods were sent back to client (Cielo) as per attached tracking screenshot, it would be very wrong if I now have to wait for goods to be at your warehouse because no one knows when that will be. I am unduly prejudiced with the entire exercise over which I have no control .
i sincerely hope that as per your undertaking this will be resolved tomorrow. Please send me the confirmation of payment.
***
Good day Monique,
Please advise on progress herein.
Thank you
***
Good Day Khubby I hope you are well? Thank you for your email, I completely understand and I am honestly so sorry for all the inconvenience, you have been one of the most patient and understanding clients I have had in lock down and you deserved better. I really am so sorry. I will follow up with debtors and revert back to you soonest.
***
Good day Monique, Please advise on progress herein. Thank you
***
Good morning,
please advise herein.
Thank you.
***
Can you please advise when l ll get my refund. I understand that this is not urgent for you, hence the silence on your part. Running after you has become my daily bread. I really do not have the time for this obviously futile exercise. Can this be the last day of this up and down please.
AND TODAY I GET YET ANOTHER GENERIC RESPONSE PUNCTUATED BY APOLOGIES... BUT GUESS WHAT, ITS 9PM, NO CALL, NO EMAIL AND NO MONEY!!!!
WHY IS IT SO DIFFICULT? ALMOST A MONTH OF THIS POINTLESS BANTER ON EMAIL, LET ALONE THE MANY PHONE CALLS WHICH YOU ONLY ANSWER AS AND WHEN. CAN I JUST HAVE MY MONEY PLEASE.
I have been trying to get some sort of assistance from yourselves and this has been unforthcoming. Can you please process a refund for the items which you are not delivering. Today only I spent over 18 minutes with personnel from your office, the final straw was when the last lady hung up after the first lady said they would call after getting feedback from your courier. Why this should take over four hours i do not understand maybe its because this is the same courier company that confirmed as per the tracking number that the parcel has been returned to "client" as far back as May.This has become an unnecessary headache. Please refund to this account
*****
I hope you are well? Thank you for the email. I am so sorry to hear that your delivery has still not been finalised, if I look at the system it says that all your orders have been distributed? Could you please advise on what you have not yet received so that we may assist? I sincerely apologise for all the inconvenience caused
***
Dear Monique,
I have only received the headboard, delivered by Triton as per attached receipt.
***
Hi Khubby Thank you for the response. I am just awaiting feedback from our courier department, I am so so sorry for all the inconvenience that has been caused to you, this delivery should have been completed after their first mistake of the wrong delivery address.Can you please just allow me some time to get feedback from our courier department and if I cannot assist I will submit your refund request?
***
Good evening Monique,
Please proceed as per my initial email and refund me for the goods outstanding. My account details are as follows
***
Good day Monique,
Please advise if you have actioned the refund as requested.
***
I hope you are well? Could you please fill out the below, could you also please advise on what has been delivered?
Thank you.
***
As per communication from last week, only the queen size headboard was delivered by Triton as per the delivery note attached. The following items are to be refunded, 6 dining chairs, 2 carpets, 1 extra length mattress, duck down feather duvet inner.
***
Good afternoon,
Please advise on progress herein.
Thank you.
***
Good evening Moniquqe,
I hope you are well. I have been waiting for your feedback regarding the refund as you undertook to give yesterday within an hour following our telephonic conversation.
Please let me know if the refund as been processed.
Thank you.
****
Good Day Khubby
I hope you are well? Apologies for the delay in response. My Manageress said that she will assist with pushing the refund through in the morning, as per company policy, we only do the refund once the stock is back at the warehouse. But she said that she would assist me tomorrow, as I was not aware of this. My sincerest apologies.
****
Good evening Monique
I am well thank you. I hope this will be successful and you will motivate for the refund considering this is not a return but a cancellation brought about by the failure to deliver on your end. I believe I have exercised patience from 28 May 2020 when the ITT Couriers updated that goods were sent back to client (Cielo) as per attached tracking screenshot, it would be very wrong if I now have to wait for goods to be at your warehouse because no one knows when that will be. I am unduly prejudiced with the entire exercise over which I have no control .
i sincerely hope that as per your undertaking this will be resolved tomorrow. Please send me the confirmation of payment.
***
Good day Monique,
Please advise on progress herein.
Thank you
***
Good Day Khubby I hope you are well? Thank you for your email, I completely understand and I am honestly so sorry for all the inconvenience, you have been one of the most patient and understanding clients I have had in lock down and you deserved better. I really am so sorry. I will follow up with debtors and revert back to you soonest.
***
Good day Monique, Please advise on progress herein. Thank you
***
Good morning,
please advise herein.
Thank you.
***
Can you please advise when l ll get my refund. I understand that this is not urgent for you, hence the silence on your part. Running after you has become my daily bread. I really do not have the time for this obviously futile exercise. Can this be the last day of this up and down please.
AND TODAY I GET YET ANOTHER GENERIC RESPONSE PUNCTUATED BY APOLOGIES... BUT GUESS WHAT, ITS 9PM, NO CALL, NO EMAIL AND NO MONEY!!!!
WHY IS IT SO DIFFICULT? ALMOST A MONTH OF THIS POINTLESS BANTER ON EMAIL, LET ALONE THE MANY PHONE CALLS WHICH YOU ONLY ANSWER AS AND WHEN. CAN I JUST HAVE MY MONEY PLEASE.
kA
kay A's update23 Jun 2020, 21:19
Reviewer Update
Good day,
I have been trying to get some sort of assistance from yourselves and this has been unforthcoming. Can you please process a refund for the items which you are not delivering. Today only I spent over 18 minutes with personnel from your office, the final straw was when the last lady hung up after the first lady said they would call after getting feedback from your courier. Why this should take over four hours i do not understand maybe its because this is the same courier company that confirmed as per the tracking number that the parcel has been returned to "client" as far back as May.This has become an unnecessary headache. Please refund to this account
*****
I hope you are well? Thank you for the email. I am so sorry to hear that your delivery has still not been finalised, if I look at the system it says that all your orders have been distributed? Could you please advise on what you have not yet received so that we may assist? I sincerely apologise for all the inconvenience caused
***
Dear Monique,
I have only received the headboard, delivered by Triton as per attached receipt.
***
Hi Khubby Thank you for the response. I am just awaiting feedback from our courier department, I am so so sorry for all the inconvenience that has been caused to you, this delivery should have been completed after their first mistake of the wrong delivery address.Can you please just allow me some time to get feedback from our courier department and if I cannot assist I will submit your refund request?
***
Good evening Monique,
Please proceed as per my initial email and refund me for the goods outstanding. My account details are as follows
***
Good day Monique,
Please advise if you have actioned the refund as requested.
***
I hope you are well? Could you please fill out the below, could you also please advise on what has been delivered?
Thank you.
***
As per communication from last week, only the queen size headboard was delivered by Triton as per the delivery note attached. The following items are to be refunded, 6 dining chairs, 2 carpets, 1 extra length mattress, duck down feather duvet inner.
***
Good afternoon,
Please advise on progress herein.
Thank you.
***
Good evening Moniquqe,
I hope you are well. I have been waiting for your feedback regarding the refund as you undertook to give yesterday within an hour following our telephonic conversation.
Please let me know if the refund as been processed.
Thank you.
****
Good Day Khubby
I hope you are well? Apologies for the delay in response. My Manageress said that she will assist with pushing the refund through in the morning, as per company policy, we only do the refund once the stock is back at the warehouse. But she said that she would assist me tomorrow, as I was not aware of this. My sincerest apologies.
****
Good evening Monique
I am well thank you. I hope this will be successful and you will motivate for the refund considering this is not a return but a cancellation brought about by the failure to deliver on your end. I believe I have exercised patience from 28 May 2020 when the ITT Couriers updated that goods were sent back to client (Cielo) as per attached tracking screenshot, it would be very wrong if I now have to wait for goods to be at your warehouse because no one knows when that will be. I am unduly prejudiced with the entire exercise over which I have no control .
i sincerely hope that as per your undertaking this will be resolved tomorrow. Please send me the confirmation of payment.
***
Good day Monique,
Please advise on progress herein.
Thank you
***
Good Day Khubby I hope you are well? Thank you for your email, I completely understand and I am honestly so sorry for all the inconvenience, you have been one of the most patient and understanding clients I have had in lock down and you deserved better. I really am so sorry. I will follow up with debtors and revert back to you soonest.
***
Good day Monique, Please advise on progress herein. Thank you
***
Good morning,
please advise herein.
Thank you.
***
Can you please advise when l ll get my refund. I understand that this is not urgent for you, hence the silence on your part. Running after you has become my daily bread. I really do not have the time for this obviously futile exercise. Can this be the last day of this up and down please.
AND TODAY I GET YET ANOTHER GENERIC RESPONSE PUNCTUATED BY APOLOGIES... BUT GUESS WHAT, ITS 9PM, NO CALL, NO EMAIL AND NO MONEY!!!!
WHY IS IT SO DIFFICULT? ALMOST A MONTH OF THIS POINTLESS BANTER ON EMAIL, LET ALONE THE MANY PHONE CALLS WHICH YOU ONLY ANSWER AS AND WHEN. CAN I JUST HAVE MY MONEY PLEASE.
I have been trying to get some sort of assistance from yourselves and this has been unforthcoming. Can you please process a refund for the items which you are not delivering. Today only I spent over 18 minutes with personnel from your office, the final straw was when the last lady hung up after the first lady said they would call after getting feedback from your courier. Why this should take over four hours i do not understand maybe its because this is the same courier company that confirmed as per the tracking number that the parcel has been returned to "client" as far back as May.This has become an unnecessary headache. Please refund to this account
*****
I hope you are well? Thank you for the email. I am so sorry to hear that your delivery has still not been finalised, if I look at the system it says that all your orders have been distributed? Could you please advise on what you have not yet received so that we may assist? I sincerely apologise for all the inconvenience caused
***
Dear Monique,
I have only received the headboard, delivered by Triton as per attached receipt.
***
Hi Khubby Thank you for the response. I am just awaiting feedback from our courier department, I am so so sorry for all the inconvenience that has been caused to you, this delivery should have been completed after their first mistake of the wrong delivery address.Can you please just allow me some time to get feedback from our courier department and if I cannot assist I will submit your refund request?
***
Good evening Monique,
Please proceed as per my initial email and refund me for the goods outstanding. My account details are as follows
***
Good day Monique,
Please advise if you have actioned the refund as requested.
***
I hope you are well? Could you please fill out the below, could you also please advise on what has been delivered?
Thank you.
***
As per communication from last week, only the queen size headboard was delivered by Triton as per the delivery note attached. The following items are to be refunded, 6 dining chairs, 2 carpets, 1 extra length mattress, duck down feather duvet inner.
***
Good afternoon,
Please advise on progress herein.
Thank you.
***
Good evening Moniquqe,
I hope you are well. I have been waiting for your feedback regarding the refund as you undertook to give yesterday within an hour following our telephonic conversation.
Please let me know if the refund as been processed.
Thank you.
****
Good Day Khubby
I hope you are well? Apologies for the delay in response. My Manageress said that she will assist with pushing the refund through in the morning, as per company policy, we only do the refund once the stock is back at the warehouse. But she said that she would assist me tomorrow, as I was not aware of this. My sincerest apologies.
****
Good evening Monique
I am well thank you. I hope this will be successful and you will motivate for the refund considering this is not a return but a cancellation brought about by the failure to deliver on your end. I believe I have exercised patience from 28 May 2020 when the ITT Couriers updated that goods were sent back to client (Cielo) as per attached tracking screenshot, it would be very wrong if I now have to wait for goods to be at your warehouse because no one knows when that will be. I am unduly prejudiced with the entire exercise over which I have no control .
i sincerely hope that as per your undertaking this will be resolved tomorrow. Please send me the confirmation of payment.
***
Good day Monique,
Please advise on progress herein.
Thank you
***
Good Day Khubby I hope you are well? Thank you for your email, I completely understand and I am honestly so sorry for all the inconvenience, you have been one of the most patient and understanding clients I have had in lock down and you deserved better. I really am so sorry. I will follow up with debtors and revert back to you soonest.
***
Good day Monique, Please advise on progress herein. Thank you
***
Good morning,
please advise herein.
Thank you.
***
Can you please advise when l ll get my refund. I understand that this is not urgent for you, hence the silence on your part. Running after you has become my daily bread. I really do not have the time for this obviously futile exercise. Can this be the last day of this up and down please.
AND TODAY I GET YET ANOTHER GENERIC RESPONSE PUNCTUATED BY APOLOGIES... BUT GUESS WHAT, ITS 9PM, NO CALL, NO EMAIL AND NO MONEY!!!!
WHY IS IT SO DIFFICULT? ALMOST A MONTH OF THIS POINTLESS BANTER ON EMAIL, LET ALONE THE MANY PHONE CALLS WHICH YOU ONLY ANSWER AS AND WHEN. CAN I JUST HAVE MY MONEY PLEASE.