Worst experience with a furniture shop

Worse experience with a company. I am not a first time buyer with this shop but I am done. I bought a wooden bed, pedestals and TV stand on 25 December 2022, some of the items were delivered with dents and I contacted the aftersales team. Pelisa was assigned to my case but she doesn't return calls or respond to e-mails. The only time she responded swiftly was when I asked for the manager. I am still waiting for my voucher up to this day, even now I have to call and ask for an update everyday. Don't ever buy from these people, their furniture is nice but it is a headache to return anything and their consultants are not helpful. All you will get is "sorry mam, I will get back to you" but they will never get back to you and you will waste your airtime calling them.