LF
Lucy F
1 reviews | Active since Nov 2022
22 Jan 2025, 16:07
Worst experience , terrible after sales service
I purchased bar chairs end of November , I had to fight to get delivery as they didn’t deliver when promised. They arrived and we only opened them in January after our holiday and they are too short :( another fight going on now for 2 weeks about collection , delivery quotation to pay in the difference …. I have now dealt with 6 different agents and they all promise to resolve and nothing happens , they can’t tell me when it will be collected or delivered and the quotation is wrong ….i have requested numerous times for a manger and I don’t think they have any ….all they want is to sell and nothing else !!
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Cielo's replyOfficial
22 Jan 2025, 17:00Dear Lucy,
Thank you for bringing this to our attention.
We are sincerely sorry for the challenges you're facing with the return of your order.
We understand how disappointing this situation must be. This is certainly not the service we strive to provide, and we deeply regret the delays and miscommunication you've encountered.Please rest assured, we are escalating this matter to the relevant team for immediate resolution. We will make sure that your collection, delivery, and quotation issues are addressed promptly. Thank you for your patience, and we appreciate the opportunity to make this right.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We are sincerely sorry for the challenges you're facing with the return of your order.
We understand how disappointing this situation must be. This is certainly not the service we strive to provide, and we deeply regret the delays and miscommunication you've encountered.Please rest assured, we are escalating this matter to the relevant team for immediate resolution. We will make sure that your collection, delivery, and quotation issues are addressed promptly. Thank you for your patience, and we appreciate the opportunity to make this right.
Kind Regards,
Customer Service Team
Cielo's reply22 Jan 2025, 17:00
Official
Dear Lucy,
Thank you for bringing this to our attention.
We are sincerely sorry for the challenges you're facing with the return of your order.
We understand how disappointing this situation must be. This is certainly not the service we strive to provide, and we deeply regret the delays and miscommunication you've encountered.Please rest assured, we are escalating this matter to the relevant team for immediate resolution. We will make sure that your collection, delivery, and quotation issues are addressed promptly. Thank you for your patience, and we appreciate the opportunity to make this right.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We are sincerely sorry for the challenges you're facing with the return of your order.
We understand how disappointing this situation must be. This is certainly not the service we strive to provide, and we deeply regret the delays and miscommunication you've encountered.Please rest assured, we are escalating this matter to the relevant team for immediate resolution. We will make sure that your collection, delivery, and quotation issues are addressed promptly. Thank you for your patience, and we appreciate the opportunity to make this right.
Kind Regards,
Customer Service Team