SB
SURINA B
1 reviews | Active since Jul 2015
24 Jan 2023, 08:01
Worst experience CIELO & TRITON EXPRESS
I wanted to order a bed in December. I called the company and asked if they had stock and would be able to deliver before the company closes. I was told to pay and then they will arrange everything. After payment I was told there was no stock and then I had to wait until Late January for the bed. I only received it on the 23 January and then the courier that they use TRITON EXPRESS was even more awful with delivery. The came at a time when I said I was not available after calling them twice beforehand. They leave the bed outside in my yard and leave. Now how was I going to carry this upstairs into my house, I don't know
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Replies (3)0
Replies (3)
Cielo's replyOfficial
24 Jan 2023, 08:13Dear Surina
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. They unfortunately, do not offer thee service of installing your order.
As a valued customer, we would like to thank you for your business and support.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. They unfortunately, do not offer thee service of installing your order.
As a valued customer, we would like to thank you for your business and support.
Kind RegardsCustomer Care
Cielo's reply24 Jan 2023, 08:13
Official
Dear Surina
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. They unfortunately, do not offer thee service of installing your order.
As a valued customer, we would like to thank you for your business and support.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. They unfortunately, do not offer thee service of installing your order.
As a valued customer, we would like to thank you for your business and support.
Kind RegardsCustomer Care
SB
SURINA B's updateReviewer Update
24 Jan 2023, 09:36Rather not encourage people to pay upfront when you are not able to meet the requirements at a specified time.
No one said anything about installing anything, they could of at least carried the bed into my house. It wasn't something small that I could of just carried by myself. It was a huge box with a bed that was just left on my driveway.
No one said anything about installing anything, they could of at least carried the bed into my house. It wasn't something small that I could of just carried by myself. It was a huge box with a bed that was just left on my driveway.
SB
SURINA B's update24 Jan 2023, 09:36
Reviewer Update
Rather not encourage people to pay upfront when you are not able to meet the requirements at a specified time.
No one said anything about installing anything, they could of at least carried the bed into my house. It wasn't something small that I could of just carried by myself. It was a huge box with a bed that was just left on my driveway.
No one said anything about installing anything, they could of at least carried the bed into my house. It wasn't something small that I could of just carried by myself. It was a huge box with a bed that was just left on my driveway.
Cielo's replyOfficial
24 Jan 2023, 11:00Dear Surina
Thank you for your response.
We fully agree with the above statement regarding the payment process. It would have been best that a stock check was done prior to your purchase.
Regarding the item delivered, we unfortunately cannot insist that the 3rd party courier assist further than the delivery as they have their own company processes to follow.
We once again apologize for disappointing you in this regards.
Kind Regards
Customer Care
Thank you for your response.
We fully agree with the above statement regarding the payment process. It would have been best that a stock check was done prior to your purchase.
Regarding the item delivered, we unfortunately cannot insist that the 3rd party courier assist further than the delivery as they have their own company processes to follow.
We once again apologize for disappointing you in this regards.
Kind Regards
Customer Care
Cielo's reply24 Jan 2023, 11:00
Official
Dear Surina
Thank you for your response.
We fully agree with the above statement regarding the payment process. It would have been best that a stock check was done prior to your purchase.
Regarding the item delivered, we unfortunately cannot insist that the 3rd party courier assist further than the delivery as they have their own company processes to follow.
We once again apologize for disappointing you in this regards.
Kind Regards
Customer Care
Thank you for your response.
We fully agree with the above statement regarding the payment process. It would have been best that a stock check was done prior to your purchase.
Regarding the item delivered, we unfortunately cannot insist that the 3rd party courier assist further than the delivery as they have their own company processes to follow.
We once again apologize for disappointing you in this regards.
Kind Regards
Customer Care