Worst experience

I purchased a couch end of November 2019 and was promised that they would deliver in 5-10 days. As promised, delivery took place in my absence, when i got home i notice they had delivered a wrong color and the tool set was incomplete. I immediately alerted Steven from the Brooklyn shop and they promised me a replacement. Everything was okay until a lady named Sibongile took over, the wrong couch was only collected 15 days later and i awaited a pic of the replacement couch for a period of 15 days only to be told that the respective branch cant send me a pic as they have a different fabric to what i had purchase. I mean really, the order says what i have bought and which pictures now? In total i have now been waiting 4 close to a month. Didn't want to follow this route, but i'm left with no choice. I advise people to rather order from ALIBABA as everything they have in the shop is from there and very reasonable if you buy directly from the APP