Worst delivery (or lack of) and feeback ever

A couple of weeks ago I have purchased some furniture from Cielo store in Brooklyn. I have received the tracking number from Skynet . For the past week, I've been trying to get hold of Skynet and Cielo to identify when my delivery would be done. Since then, it has been the most frustrating process ever.

First, Skynet tells me my address is incorrect and they can't find it. I confirm with them that the original address was indeed correct, and the call center even looks for it on google maps and confirms that it was a mistake from their side. In order to reach to that level, I had to call them over 15 times.

Second, I receive a phone call a couple of days ago at 5 AM from Skynet saying their delivery is on the way. The person calling me not only woke me up, but even mocked me when I complained about the time of the call. This is utterly unacceptable.

Third,I receive another call at 6.30 am the same morning from a Skynet driver saying that he is outside. When I see the driver is not outside I call him back to realise that he has the wrong name, address and possibly the wrong parcel with him.

Fourth, I keep trying calling Cielo to get feedback, my furniture or a refund but no feedback is received. They advise me to send them an e-mail which is never responded. I keep trying to call and their excuse is that they have not received feedback from head office. In parallel, I keep trying calling Skynet which continues saying my address is incorrect, which is not.

All of my details are correct in the sales order I have done, including my address and telephone number. There should be no reason for this confusion, but Cielo and Skynet have been extremely *********** in providing a simple delivery of furniture or just a simple reasonable feedback.