WORST CUSTOMER SERVICE, NO SERVICE DELIVERY, REFUND NOT PROCESSED TO DATE!!!!!!!!!!

On the 18 December 2023 i purchased a hanging chair, before purchasing i went to a show room and the consultant advised me that you had stock available in Edenvale in the colour which i wanted. I asked him about delivery times etc as i am not going to be here he assured me it will be delivered. On this basis i proceeded to purchase online. When purchasing, it said: Stock available in the colour i wanted Delivery times, 5 to 7 working days / 7 to 14 working days (business days). On the 19 Dec 23 i received an email from your consultant to advise there is a delay and it would take 14 to 21 working days, i told her this will not work for me as i will be away is there anything we can do please. I received no immediate response, which resulted in me taking next step to call your customer care. I called and spoke to probably one of the worst consultants Zeenith Liberty, who was extremely rude from the start of the conversation, she kept interupting me while i was trying to explain everything , i said please assist me with the refund process since you cannot assist me with a date as there will be nobody here to collect on my behalf from the 29 Dec 23. She point blank refused and said the other consultant will assist me. Why can she not assist since i am on the line with her ? Is this this customer service ??? I then said to her i was informed that Edenvale has stock , she proceeded to tell me to then collect it myself!!! I asked her what about my delivery fees i paid? She ignored me and continued to speak over me. I reached out then to your whatsapp support line who said a consultant would assist. The consultant eventually got back to be and advised there is no stock and it will take 21 working days, i said we need to then please again follow refund process since they are not able to assist or accommodate me, by day 3 she eventually advised ticket is logged for refund, this now being 21 / 22 Dec 23. It is now the 28 Dec 23 and i still have not received any acknowledgement from your finance team that my refund has been processed. CAN YOU URGENTLY ASSIST WITH ENSURING MY REFUND IS PROCESSED AND MY FUNDS RETURNED TO ME!!! YOU CANNOT HOLD ONTO FUNDS OF MINE WHEN YOU DID NOT MEET YOUR AGREEMENTS!!! THIS IS UNACCEPTABLE CUSTOMER SERVICE AND I WOULD CERTAINLY ADVISE OTHER CONSUMERS TO PROCEEED WITH CAUTION WHEN DEALING WITH CIELO IN FUTURE. YOUR CUSTOMER SERVICE IS NOT CUSTOMER CENTRIC, YOU DO NOT CARE ABOUT THE BLATANT DISRESPECT SOME OF YOUR CONSULTANTS SHOW WHEN DEALING WITH CLIENTS AND NOR DO YOU KEEP TO YOUR COMMITTED DELIVERY TIME FRAMES. THIS HAS BEEN AN EXTREMELY APPAULING EXPERIENCE. PLEASE CAN YOU REFUND MY MONEY SO THAT I CAN TAKE MY BUSINESS TO A COMPANY WHO VALUES THEIR CUSTOMERS AND WANT TO DO BUSINESS.