Worst customer service

I am extremely disappointed with the level of service from the company. I bought a headboard on the 13 December 2021 and on the 17th December 2021 Triton the courier company that will be handling my delivery told me to expect my delivery before 12, at 11:20 when I called again I was advised that my delivery was scheduled for the 17th December. I called Cielo several times and I was advised they would come back to me, I eventually got hold of Joe who assisted me. It was then established that the tracking coming information was incorrect as the goods were still in PE and they will only delivery in 5 days. Today the 22nd of December when I call the tracking company they advised me that my waybill is deleted, when I speak to Joe he says there are no details. He has advised that he will investigate as the goods are with the courier company. This is the worst service provider by far. The level of reliability is zero. I would like to lay a formal complaint against the company. Both Cielo and Triton have the worst service. Both companies don’t communicate. Don’t even bother buying from them it’s not worth the energy.