Worst Customer experience

What absolute horrible service and experience from Cielo. I ordered a sleeper couch. When it arrived, it was the wrong couch, and wait it gets worst. Got the wrong parts to for assembly and then also with the instructions from another couch! I want to returned it only to be informed they will send me wrapping material to wrap and then send another courier for collection. Cielo, do you really expect the client to wrap a whole couch by himself, to do work that you are supposed to do as a professional business? Finally got the thing wrapped, now awaiting the courier to collect. Still no date and time confirmed. Hopefully my refund will be done quickly. Never ever will I use them again or promote them to friends. HORRIBLE HORRIBLE after service!!!!!