NS
Nerssy S
1 reviews | Active since Mar 2019
19 Mar 2019, 10:21
Worst after sales service ever!
Worst after sales service ever! I bought 2 bar stools online, upon arrival, one for them was badly stained.. I requested an exchange, which has been the most annoying and most unprofessional thing I’ve had to deal with!! It’s been 2 and a half weeks, the sales consultants don’t reply to emails, when you try to call them they are always on another call... at this point I don’t know if I still want this chair or should I just get my money back!! This is very unprofessional. It’s my first and last purchase from Cielo and the Wheco group!!! Never again. Be careful of those guys!
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Cielo's replyOfficial
31 Mar 2019, 16:26 Dear Nerssy Soto, Thank you for your feedback. I hereby wish to confirm that we have a clear policy on acceptable timelines within which customers should receive responses to their complaints. I note that confirmation for the damaged item to be collected was received on the 14th of March and completed on the 20th of March by way of a same day exchange, which still falls into the delivery time frame of 4 – 6 working days. Please accept our sincere apology for any inconvenience caused. Sincerely CIELO CUSTOMER CARE On behalf of the CIELO Management Team
Cielo's reply31 Mar 2019, 16:26
Official
Dear Nerssy Soto, Thank you for your feedback. I hereby wish to confirm that we have a clear policy on acceptable timelines within which customers should receive responses to their complaints. I note that confirmation for the damaged item to be collected was received on the 14th of March and completed on the 20th of March by way of a same day exchange, which still falls into the delivery time frame of 4 – 6 working days. Please accept our sincere apology for any inconvenience caused. Sincerely CIELO CUSTOMER CARE On behalf of the CIELO Management Team