Worst after sales service

Made an online purchase with Cielo in November 2019. I had pre-arranged delivery for 23 December 2019.

1. Waited an entire day for delivery. Maruschka, sales agent at Cielo, could not confirm an estimated time of delivery....so i waited from 10am till about 4pm. An entire day wasted. 2. When we assembled two of the beds, they were not aligning and it is now 2 weeks that has passed since i logged my complaint with no feed back on a solution A lady Nosi was assigned to my case from customer care on 2 Jan. She firstly sends an email to the incorrect email address at 10 in the morning. She only realises her mistake at 16h30 and then resends to the correct email address.. an entire day wasted. In her email she requests photos of the problem - this was sent but there was no acknowledgement of receipt of this email.

I visited their branch in Stoneridge on Thursday, 2 Jan 2020 as well and spoke to Astrid the assistant manager. She made a few calls but no feedback to date. I called the contact centre myself and Astrid on Friday 3 Jan 2020. I asked for Astrid to get back to me still waiting. We left a message with Lucy for Nosi to get back to us..still waiting.

What is most frustrating is that they do not call back with any feedback. They just leave you in limbo. The most atrocious customer service and they have no consideration for their customers