WILL NEVER ORDER FROM THEM AGAIN

First off I wish I read all these bad reviews before ordering online, I would have saved myself A LOT of stress. I ordered two pedestals and was in no rush to receive it, as I was sure there was a backlog. I got an e-mail saying it's out for delivery and I track the order. It says it's loaded for delivery and when I looked it up again, it said delivery cancelled. So I give it the day to be resolved. I checked today and no progress, I give the courier a call and they tell me they only have one pedestal in their warehouse and they have no idea where the second one is. I ask them to investigate as I was suspecting that there was only one in stock and these are kind of a two of a kind item!

So 3 hours later I call Cielo/Wheco to ask them what the _ is up. They tell me that the two are shipped in one box, so no problem?! I tell them to call their courier because it's not the clients job to do the backend work.

2 hours after that I call the courier company again, because I don't see any change in the tracking info. There has been no movement and their floor is not answering the phone. I call Cielo/Wheco back and the lady I was speaking to decides to transfer me as she didn't wanna deal with it anymore. The new lady says it is two boxes and it must be the couriers fault because Cielo is experiencing high delivery volumes. If you cannot handle a high volume, then stop taking orders.

So now, I have a feeling that I will not be receiving my pedestals any time soon, but what I do know is that neither Cielo or that courier company will see my money again.