GJ
Grace J
1 reviews | Active since Nov 2015
15 Mar 2023, 11:47
Where is my refund?
Purchased two side tables from Ceilo online. Received items, but the voyager side table was damaged. Logged a return, 7 Feb 2023. After several emails and calls, table was only collected on 20 Feb 2023. Initially I wanted a exchange, but collection of return was taking so long, I requested a refund 17 Feb 2023. After several emails and calls, and weekly promises of proof of payment, still nothing to date, 15 March 2023. I just want my money back!
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
16 Mar 2023, 08:06Dear Grace
Thank you for your review
We can assure you that your refund is currently with our debtors department to ensure that it is processed.
As soon as the refund has been completely processed your Customer Care agent will be sending you a proof of refund document to you directly.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
Kind Regards
Thank you for your review
We can assure you that your refund is currently with our debtors department to ensure that it is processed.
As soon as the refund has been completely processed your Customer Care agent will be sending you a proof of refund document to you directly.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
Kind Regards
Customer Care
Cielo's reply16 Mar 2023, 08:06
Official
Dear Grace
Thank you for your review
We can assure you that your refund is currently with our debtors department to ensure that it is processed.
As soon as the refund has been completely processed your Customer Care agent will be sending you a proof of refund document to you directly.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
Kind Regards
Thank you for your review
We can assure you that your refund is currently with our debtors department to ensure that it is processed.
As soon as the refund has been completely processed your Customer Care agent will be sending you a proof of refund document to you directly.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
Kind Regards
Customer Care
GJ
Grace J's updateReviewer Update
16 Mar 2023, 09:44Received my refund today. Thank you very much!
GJ
Grace J's update16 Mar 2023, 09:44
Reviewer Update
Received my refund today. Thank you very much!
Cielo's replyOfficial
16 Mar 2023, 09:48That is great news.
Once again, apologies for the delay and inconvenience. We however are glad that the matter has been resolved.
Kind Regards
Customer Care
Once again, apologies for the delay and inconvenience. We however are glad that the matter has been resolved.
Kind Regards
Customer Care
Cielo's reply16 Mar 2023, 09:48
Official
That is great news.
Once again, apologies for the delay and inconvenience. We however are glad that the matter has been resolved.
Kind Regards
Customer Care
Once again, apologies for the delay and inconvenience. We however are glad that the matter has been resolved.
Kind Regards
Customer Care