Wheco trading as Cielo !!!! Be careful!!!

Be very careful when purchasing from Cielo. Wheco Group trading as Cielo!!!

I called different branches in JHB surroundings numerous times asking them if I could please drive to their branch to make a purchase on a leather sofa set that I like. They all told me that I can only purchase online because their store are only for viewing. With a heavy heart I decided to purchase the sofa set online for R69 348.00 on the 27 August 2022, the sofa was delivered to me on 2 September 2022 at 22:00, by drivers that took my sofa set and firstly dumped them out of a high truck hitting the ground, than pushed them from my paving through my walkway, bumping my lollipop tress that their blossoms fell of, pushed further into my lounge, than also when entering the door bumping my wall cladding and scratching my wall, by the time they reached inside the single layer bubble wrap was torn, the sofas were visible and two pieces that were wrapper in box was also torn and open. After unpacking, found the frames to be broken and bent, legs were broken and marks on my sofa. They drivers didnt want to take the order back and left it with me, I immediately sent an email to Cielo and attached videos and photos. I was messed around by a lady called Chante Hobbs, she told me she will send me another sofa set immediately, as time went her story kept changing, than she said she was waiting for management to authorise a new set, when I seen that wasn’t materialising , I told her to have the sofa picked up, they left the sofa with me for 7 more days, eventually Chante called to say she will send me boxes and tape to package the sofa so that she can arrange a pickup so that she can do a replacement, eventually the boxes reached me she sent me 2 boxes and 1 roll of tape for a huge sofa set. The two boxes only managed to close 1 two seater, the daybed, another 2 seater, a corner and a cup holder was all left open. I went to buy tape and get boxes to cover this sofa set. They couriers came to collect 3 days after the packaging was delivered so this is 10 day’s wait already, just for collection. The first truck arrived at 11;30 and he said he wont collect such a big order he has other deliveries to do so he left, I reported this and they sent the same truck and driver back to me at 16:30, he said he can’t carry these heavy items so he took the two lightest pieces and left, once again I had to report it. They said they sending another truck out which only arrived at 18:00 and he took the balance of the sofa set, but made himself very comfortable in my home, needing to use my toilet but on his way to me he passed 3 filling stations just in my street! Eventually the sofa set left and I asked for my new set, I was told that Chante will personally get pictures to make sure my new set is in good condition. I kept asking when I would receive my new set and she kept playing the “waiting for management “ game. I eventually got fedup and asked for a refund, she handed my refund case over to a person called Pelisa Rqoza, this person has bull****ted me even more than Chante did! They are refusing to refund my money, everytime I email her she says shes is waiting for the financial team to add my courier cost of approximately 1200 than they can refund the sofa money, its 70 000.00 of my money laying in cielos bank account from the 27 August 2022 till today 30 September 2022 and I still haven’t received my money from these ******** ! They don’t allow in-store purchases because than they cant ***** your money!