JG
Jaye G

1 reviews | Active since Jun 2020

23 Jun 2020, 13:01

Wheco Employees

My order was made and paid on the 28th of April.

I ordered two drawers from Cielo and was told when my order was to be delivered. It came a week later than was promised. I thus unwrapped the draws and one was completely broken. I called for over a week for this draw to be collected however to no success. A full week after that the draw was picked up this was the 21st of may.

I asked for a new one to be delivered and this was delivered on the 18th of June. surprisingly this was broken as well!

I was again promised by no later than Tuesday the 23rd I will have my new item! Guess what no response.

All calls have been recorded as well.

I have called this company over 15 times to be told the manager will call back Marinette Gerber and Monique Erusmus. I have never ever ever seen or experienced such bad service.

This company and management staff are ***********, have no care and have complete disregard for getting back to clients.

I will be happy not to refer your business to anyone as it has been a shocking experience. Wheco Group should be ashamed.

0
Replies (1)
Cielo
Cielo's reply24 Jun 2020, 08:36
Official
Dear Jaye

Thank you for your review 

Please accept our sincere apologies for the inconvenience and for any lapse in communication on our part.

Please be assured that your order has been assigned to a designated courier service. 

An agent will revert back to you with details.

 Thank you for your patience and consideration in this regard. 
 
 
 Regards
 Customer Care Department