What an appalling after sales service

bought a bed from you guys 2 years ago and have never used it because the planks kept falling off so I realized this year that the bed has a manufacturing fault you guys welded it incorrectly. I contacted you guys for assistance and your response time was appalling. I was told the bed needs to be returned In it’s original packaging, I wonder if you guys in your homes keep packaging for 2 years, I had to pay R250 for you guys to send me packaging, the packaging arrived and I was told I need to wrap and package the bed and tell you guys when I am done. I explained that I live alone and I don’t have friends and family around so I will not have the capacity to do so and the consultant said that she will close my matter after 3 days if I do not package the bed. I’ve never received such horrible customer service because now I’m sitting here with a dysfunctional bed and packaging because Cielo delivers beds with manufacturing faults which is clear that you guys don’t do quality checks and you keep making a noise about how you’re assisting me after your warranty period as if you’re doing me a favor. Had you guys done your job properly I wouldn’t be having this problem. I wonder how you expect your customers to package beds for you guys, I have told the consultant countless times that I do not have the capacity but she is not bothered the only thing she is rushing to do is close the call to get rid of me. Cielo doesn’t care about their customers your after sales service is appalling. Now I’m sitting with a Cielo bed and packaging that is of no use to me.