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Thabiso Poo thabiso.poo

1 reviews | Active since Oct 2023

11 Oct 2023, 10:20

What a nightmare

Bought a base set, mattress and headboard. The sales lady Masego Phala informed us that it’ll take 4 - 6 weeks to be delivered. On weeks 7, I started to follow up because no one had bothered to inform me of any delays and still could not get any answers regarding when I was going to receive my goods. I had to contact the Facebook Page and only then was I starting to make progress. During all of this, Masego decided to add a so called “surcharge” because my delivery address was outside their area. What nonsense because I had informed her of the address and she failed to mention that I will be charged extra,. Nevertheless my items were eventually received, but the whole experience left a very bitter taste in my mouth. Will I ever buy anything from Cielo? Uhm, probably NOT,

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Replies (1)
Cielo
Cielo's reply11 Oct 2023, 21:36
Official
Good day Thabiso 

Thank you for your feedback. 

It can be valuable feedback and allows us the opportunity to improve in all aspects. 

As a valued client we would like to thank you for your business and we do hope that you shop with us again. 

Kind Regards 
Customer Service Team