AS
Alice S
1 reviews | Active since Jan 2012
11 Feb 2020, 18:35
What a mess
Ordered a bedside table and chest of drawer set from this company, only to have the wrong items delivered. Conveniently the courier couldn’t help unwrap the packages, making it impossible to check them on the spot. Terrible follow through after the fact with various customer service employees giving varying degrees of useless replies. Don’t waste your time when there are other places (namely Coricraft and @Home) with similar cost and quality and much better service!
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Cielo's replyOfficial
13 Feb 2020, 15:45Dear Alice,
Thank you for your post.
Our sincerest apologies for any lack of communication. We followed up with your after sales consultant and she confirmed that instruction was received to communicate with a family member in order to have this matter resolved.
We further wish to confirm that the replacement items have been dispatched for delivery to yourselves.
Kindly note that delivery of orders are handled by contracted third-party delivery service providers and unfortunately does not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department
Thank you for your post.
Our sincerest apologies for any lack of communication. We followed up with your after sales consultant and she confirmed that instruction was received to communicate with a family member in order to have this matter resolved.
We further wish to confirm that the replacement items have been dispatched for delivery to yourselves.
Kindly note that delivery of orders are handled by contracted third-party delivery service providers and unfortunately does not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department
Cielo's reply13 Feb 2020, 15:45
Official
Dear Alice,
Thank you for your post.
Our sincerest apologies for any lack of communication. We followed up with your after sales consultant and she confirmed that instruction was received to communicate with a family member in order to have this matter resolved.
We further wish to confirm that the replacement items have been dispatched for delivery to yourselves.
Kindly note that delivery of orders are handled by contracted third-party delivery service providers and unfortunately does not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department
Thank you for your post.
Our sincerest apologies for any lack of communication. We followed up with your after sales consultant and she confirmed that instruction was received to communicate with a family member in order to have this matter resolved.
We further wish to confirm that the replacement items have been dispatched for delivery to yourselves.
Kindly note that delivery of orders are handled by contracted third-party delivery service providers and unfortunately does not include installation of products, removing products from packaging, clearing areas, re-arranging furniture, hoisting products over balconies or through windows, removing and refitting railings or doors or other barriers, discarding packaging or any other special service required.
We apologise for not meeting your expectations on this transaction but do hope that you will consider us again in future.
Sincerely
The Customer Service Department