LM
Lebo M

1 reviews | Active since Jan 2026

15 Jan 2026, 14:48

What a Let Down

I bought my table from Cielo Fourways at the end of November 2025 and I was finally delivered on 14 January, 2026 after a whole lot of phone calls and back and forth. I must say that I am the one who was always calling to follow up on my order, commitments were made, and not fulfilled. I took time off work expecting my delivery and it did not arrive on more than one occasion. The logistics from the courier company "Skynet" were a let down (they could never confirm anything about my order delivery up until my package went missing) and the customer service from Cielo was a let down. For all the trouble and inconvenience I asked customer service if they could arrange assembling of my table - I have still not heard back from them. So much for service recovery.

0
Replies (1)
Cielo
Cielo's reply15 Jan 2026, 15:10
Official
Dear Lebo,

Thank you for your feedback. 

We sincerely apologise for the delays and frustration with your table delivery. This is not the level of service we aim to provide. Our customer service team will reach out to you directly to arrange the assembly of your table. 

Kind regards,
Customer Service Team