LB
Londiwe B
1 reviews | Active since Apr 2019
16 Sept 2024, 11:44
What a BAD CUSTOMER SERVICE!!!!
I will never recoment cielo to anyone
Reason being after i wrote my review few days later I received a call telling me that my order is on it way WHERE DID IT SUDDENLY COME FROM??
Mind you this was after i was told i will get my order in 2 months because they are still building it!!!
On the day of the delivery the guys that delivered the bed base and headboard told me that i will have to buy my mattress on my own AGAIN THIS IS NOT WHAT I WAS TOLD WHEN I BOUGHT THE BED I WAS TOLD THAT IT THE BED BASE MATRESS AND HEADBOARD
CALLED THEM TO ASK WHERE IS MY MATRESS THEY TOLD ME THAT THEY WILL ASK THE PERSON WHO WAS ASSISTING ME TO CALL ME BACK THIS WAS LAST WEEK THURSDAY NO ONE HAS CALLED ME BACK TILL DATE
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
16 Sept 2024, 12:01Dear Londiwe,
Thank you for brining this to our attention.
We sincerely apologize for the challenges you've faced.
Your case has been escalated to the online sales team leader and you will receive a call shortly with an update.
Kind Regards,
Customer Service Team.
Thank you for brining this to our attention.
We sincerely apologize for the challenges you've faced.
Your case has been escalated to the online sales team leader and you will receive a call shortly with an update.
Kind Regards,
Customer Service Team.
Cielo's reply16 Sept 2024, 12:01
Official
Dear Londiwe,
Thank you for brining this to our attention.
We sincerely apologize for the challenges you've faced.
Your case has been escalated to the online sales team leader and you will receive a call shortly with an update.
Kind Regards,
Customer Service Team.
Thank you for brining this to our attention.
We sincerely apologize for the challenges you've faced.
Your case has been escalated to the online sales team leader and you will receive a call shortly with an update.
Kind Regards,
Customer Service Team.
