We were scheduled to take delivery of an item on Thursday and it never arrived

We were scheduled to take delivery of an item on Thursday and it never arrived. We had to make several calls and follow ups, yet no one could tell me what was going on. Eventually, we were told it was a miscommunication and that the item would arrive on Saturday at 9am. Once again, it never arrived. We followed up repeatedly, but still no one knew what was happening. There is clearly no communication or process between Cielo and their delivery partner, one blames the other, and the customer is left stranded. This level of service is unacceptable. What makes it truly awful that Cielo really didn’t care, every time we called they never returned the call, we had to call back EVERY TIME. They had no idea what went wrong and just left it. We decided we wanted nothin further to do with them and got a refund.