1 reviews | Active since May 2017
WASTED MY WHOLE DAY FOR NO REASON
Saw a pretty good deal online for a bed, decided to buy it for the spare room. Price wasn't bad seeing as their designs are unique etc.
Keep in mind delivery time is 4-7 days from when your order is DISPATCHED. not ORDERED. My order was thankfully dispatched fairly quickly, and i could track that online it was going from one place to another and im getting excited as it was loaded for delivery today!
Little did i know how their customer care was going to mess me around. Not wanting to miss the delivery I wanted to get as much info as possible so I can do things i need to as well as be home at the time of delivery.
Online the only information I can find is that my order is on the delivery vehicle.
I call to get more information, hopefully a timetable or the delivery drivers contact number and all I get is “It will be delivered before 5pm”
Now 5pm has come and gone and I have wasted my whole day WAITING for the delivery to show up to no avail!
Had to reschedule appointments, change/cancel plans and generally be unproductive to in the end not even receive my goods!?
Now I have no one to contact, not sure if the order is even going to be delivered today or not.
I hope there is an reasonable explanation for such lack of customer care.
Thank you for your feedback. I wish to apologise for the inconvenience caused relating to the delivery of the items purchased.
At Cielo we are committed to provide quality products and good service. It is therefore much appreciated when receiving feedback from clients. This helps us to pin point where we lack in service and what to pay attention to in order to do better.
Kindly note that we make use of third party couriers and that meetings are held on a regular basis to improve service. We have forwarded your complaint in order to find ways to avoid a repeat of this going forward.
When investigating the delivery, I received confirmation that the items were delivered on the 9th of April 2019.
I hope that you are enjoying your Cielo purchase and that you will allow us to be of service again soon.
Sincerely,
CIELO
on behalf of the Cielo Management Team
Thank you for your feedback. I wish to apologise for the inconvenience caused relating to the delivery of the items purchased.
At Cielo we are committed to provide quality products and good service. It is therefore much appreciated when receiving feedback from clients. This helps us to pin point where we lack in service and what to pay attention to in order to do better.
Kindly note that we make use of third party couriers and that meetings are held on a regular basis to improve service. We have forwarded your complaint in order to find ways to avoid a repeat of this going forward.
When investigating the delivery, I received confirmation that the items were delivered on the 9th of April 2019.
I hope that you are enjoying your Cielo purchase and that you will allow us to be of service again soon.
Sincerely,
CIELO
on behalf of the Cielo Management Team