Warranty means nothing

I logged a warranty claim. Got 2 deliveries where they sent me incorrect parts. Then they just said that the warranty no longer stands. There was no communication during the whole ordeal. They don’t call when they say they will. Emails go unanswered, and at the end of the day… you’re left without any answers or solutions. So here I am, in my second trimester and Cielo has washed their hands of ever solving the problem. Was it in my control that they sent the wrong parts? No. Why didn’t they just send a new bed and take all parts from the previous bed? I don’t know. All I know is that I’m not a valued customer.