Warranty Claim - Cielo

We bought 4 Bar Halo Chairs via One Day Only, and loved them. But on return from Holiday having had the chairs for 4 months, it was noticed that 3 of the 4 chairs began to bubble. We reached out to Cielo who after having to call them re our initial e-mail, reviewed the pictures send and confirmed that we could get a replacement of the 3 chairs as we fell into the warranty period. Only issue I had was that collection of the bubbling chairs and delivery of the new chairs had to take place on different days and not on the same day (strange). This extended the period as I insisted via 3 different people that this is how I wanted the replacement to take place. Stange to have chairs taken and have no chairs for 2 / 3 days and only then to have the replacement chairs delivered. Eventually, having to get permission, this was then approved, and the collection and delivery took place on 3 April 2024. We are very happy to have the replaced chairs now and Cielo have reached out to confirm that we are pleased. Thank you to the whole team at Cielo!