WARNING!! STAY FAR, FAR AWAY!

Please be very careful and do your research before deciding to buy anything from Cielo. I have never in all my life experienced such disastrous and terrible service from a company, ever. Cielo are quick to take your money, but seem to be unable to deliver the product, you can see the pattern here on HelloPeter. I placed an online order on the 25th of November for some patio furniture that was required for a few December functions. Until this date (9th January), I have still not received this order. Apart from all of the time I have wasted, I've since made 38 phone calls to them, 8 to their courier, sent them 12 emails and also had an online chat via their website as they directed their main phone line to voicemail. I have been shunted around from person to person, all of whom just make empty promises and never ever get back to you. No-one working there seems to know what is going on and no-one takes any responsibility. It's shocking actually, where is the leadership, customer service ? It seems like their is none. On the 19th of December I was told that the courier lost the patio set. Really ? How do you lose a patio set ? Here is a brief timeline of my experience:- 25th November: Order placed 26th November: Cielo: The Patio Lounge Set is in stock at our Storage Warehouse, however it might take 2 weeks for the item to be transferred. (warehouse is in KZN, I am in Gauteng, I can get orders quicker from China) 2nd December: Me: Ordered covers for the set and asked if they could be delivered with the furniture, was told to pay additional delivery fee. Paid it anyway. 4th December: Cielo: Your order will be dispatched today. Delivery will take place between 5 – 7 days. Tuesday 10th December: Cielo: Delivery will take place by Friday (13th) at the latest. Me: Got tracking number but Courier said waybill does not exist Wednesday 11th: Cielo: The couriers has confirmed that delivery will take place by Friday (13th) at the latest. Thursday 19th: Cielo: Triton has lost the parcels and claim approved for the urgent replacement. Friday 20th: I requested for both orders to be cancelled and for a refund. Monday 23rd: Cielo - We have received your order! Monday 30th: Cielo: The agent assigned to your query will be in contact with you regarding the refund. Tuesday 31st: Covers were delivered in a beat up box with a broken seal. Spoke to agent to say the covers are useless without the furniture. Agent assured me that the furniture would still be delivered. I said that I would wait if not too long. Tuesday 7th: Emailed customer support for status update - still no response at this moment. Wednesday 8th: Cielo phones not accepting calls, only voicemail, spoke to online agent, again, promised to get back to me but did not. Thursday 9th: Got through to team leader, who apologised and promised to get back to me but as per all other empty promises, obviously they never got back to me, they never do.

Just to put this out there, this is the first time that I have ever publicly complained about a company, I don't like to do this, but I feel like I have exhausted all options. The next step for me is to start exploring my legal options.