KC
Kevin C
1 reviews | Active since Dec 2018
27 Dec 2018, 13:01
Warning - Do Not Buy from Cielo !
I will not buy from Cielo again.
Most of the catalog is not in stock, but still they merchandise it as available. They knowingly take your money and one needs to go through endless admin to get your money back. I paid with a credit card and would expect them to refund me to this card, but then they play delaying tactics and wants to transfer the money back to you via EFT.
For the goods they have in stock, the co-ordination of ones delivery is very unprofessional. After confirming a delivery date and time, I wanted all day just to be informed that my goods were never despatched. Poor and Unprofessional fulfilment processes.
Seems like a badly run eCommerce operation.
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
31 Jan 2019, 22:25 Dear Kevin,
Thank you for your feedback. We regret to hear that you have not been entirely satisfied with your experience buying from Cielo.
The majority of items listed on our website are in fact in-stock, over 95% of them. It is only a small percentage of items that are out of stock and in such cases usually on route to our warehouse. We are in the process of changing the system and incorporating an integrated solution that will improve this process.
As far as refunds are concerned. We will investigate your claims as credit card payment refunds should be done back into the credit card. The reason for this is that we get billed a commission for credit card payments, and refunds back into the card will credit these fees back to us. EFT’s are only done in some cases where the refund is urgent and where it will be quicker than reversing into the card. Reversing funds back into the card could take a few days to reflect. With any refund request we do need to tick a few administrative boxes, and this is by no means a delay tactic.
We appreciate your feedback and will consider this as we work to improve our eCommerce division.
Apologies for the inconvenience. We hope you will consider Cielo again for your next furniture purchase.
Sincerely
CIELO
On behalf of the CIELO Management Team.
Thank you for your feedback. We regret to hear that you have not been entirely satisfied with your experience buying from Cielo.
The majority of items listed on our website are in fact in-stock, over 95% of them. It is only a small percentage of items that are out of stock and in such cases usually on route to our warehouse. We are in the process of changing the system and incorporating an integrated solution that will improve this process.
As far as refunds are concerned. We will investigate your claims as credit card payment refunds should be done back into the credit card. The reason for this is that we get billed a commission for credit card payments, and refunds back into the card will credit these fees back to us. EFT’s are only done in some cases where the refund is urgent and where it will be quicker than reversing into the card. Reversing funds back into the card could take a few days to reflect. With any refund request we do need to tick a few administrative boxes, and this is by no means a delay tactic.
We appreciate your feedback and will consider this as we work to improve our eCommerce division.
Apologies for the inconvenience. We hope you will consider Cielo again for your next furniture purchase.
Sincerely
CIELO
On behalf of the CIELO Management Team.
Cielo's reply31 Jan 2019, 22:25
Official
Dear Kevin,
Thank you for your feedback. We regret to hear that you have not been entirely satisfied with your experience buying from Cielo.
The majority of items listed on our website are in fact in-stock, over 95% of them. It is only a small percentage of items that are out of stock and in such cases usually on route to our warehouse. We are in the process of changing the system and incorporating an integrated solution that will improve this process.
As far as refunds are concerned. We will investigate your claims as credit card payment refunds should be done back into the credit card. The reason for this is that we get billed a commission for credit card payments, and refunds back into the card will credit these fees back to us. EFT’s are only done in some cases where the refund is urgent and where it will be quicker than reversing into the card. Reversing funds back into the card could take a few days to reflect. With any refund request we do need to tick a few administrative boxes, and this is by no means a delay tactic.
We appreciate your feedback and will consider this as we work to improve our eCommerce division.
Apologies for the inconvenience. We hope you will consider Cielo again for your next furniture purchase.
Sincerely
CIELO
On behalf of the CIELO Management Team.
Thank you for your feedback. We regret to hear that you have not been entirely satisfied with your experience buying from Cielo.
The majority of items listed on our website are in fact in-stock, over 95% of them. It is only a small percentage of items that are out of stock and in such cases usually on route to our warehouse. We are in the process of changing the system and incorporating an integrated solution that will improve this process.
As far as refunds are concerned. We will investigate your claims as credit card payment refunds should be done back into the credit card. The reason for this is that we get billed a commission for credit card payments, and refunds back into the card will credit these fees back to us. EFT’s are only done in some cases where the refund is urgent and where it will be quicker than reversing into the card. Reversing funds back into the card could take a few days to reflect. With any refund request we do need to tick a few administrative boxes, and this is by no means a delay tactic.
We appreciate your feedback and will consider this as we work to improve our eCommerce division.
Apologies for the inconvenience. We hope you will consider Cielo again for your next furniture purchase.
Sincerely
CIELO
On behalf of the CIELO Management Team.