1 reviews | Active since Mar 2014
WAITING FOR OVER A MONTH. For second piece of furniture
Have not had a GOOD EXPERIENCE! I have purchased two pieces of furniture from Cielo, Dealt with Faith at the store. Her time estimations for the first piece of furniture were bang on when collecting sideboard from warehouse i phoned before going to collect to ensure time wasn't being wasted. Get there and the Picking Slip was not sent through, so warehouse would not release my order! i was the one who had to phone to get resolved.
My 2nd piece of furniture is a joke! Faith told me 5th of December it would be delivered to the warehouse. I have had a mound of excuses and absolutely no help from anyone and have been waiting patiently for over a month!
Can someone let me know WHAT DATE I CAN COLLECT MY FURNITURE FROM LINBRO WAREHOUSE????
We sincerely apologize for not meeting your expectations.
Unfortunately, we have zero control over the ETA as the item is imported.
The ETA for your order is currently for 13 December 2021
We will be contacting you shortly.
Kind regards,
Customer Care
We sincerely apologize for not meeting your expectations.
Unfortunately, we have zero control over the ETA as the item is imported.
The ETA for your order is currently for 13 December 2021
We will be contacting you shortly.
Kind regards,
Customer Care
I wouldn't be as disappointed and upset as i am if this had been communicated to me.
I had been told on 3 separate occasions that my item would be in JHB by December 5th - i understand that there are delays that can arise but i cannot understand how yesterday my item was delayed for collection only because a COVID case at the warehouse had occurred and today my item is not even in JHB until December 13th.
Your lack of communication and follow up is incredibly frustrating and this incident is not the first time i have been meet with poor customer service from your company.
I had specifically planned my December holiday around a delivery happening within this week and now i have to wait until January for my item.
I expect this to be dealt with more satisfactorily than just a simple "we apologise".
My item will now have to be kept at your warehouse until I return to JHB in January - yet another inconvenience.
I wouldn't be as disappointed and upset as i am if this had been communicated to me.
I had been told on 3 separate occasions that my item would be in JHB by December 5th - i understand that there are delays that can arise but i cannot understand how yesterday my item was delayed for collection only because a COVID case at the warehouse had occurred and today my item is not even in JHB until December 13th.
Your lack of communication and follow up is incredibly frustrating and this incident is not the first time i have been meet with poor customer service from your company.
I had specifically planned my December holiday around a delivery happening within this week and now i have to wait until January for my item.
I expect this to be dealt with more satisfactorily than just a simple "we apologise".
My item will now have to be kept at your warehouse until I return to JHB in January - yet another inconvenience.