Waiting for a refund

Cielo I am waiting for a full refund.

I purchased a patio chair online including delivery on the 6th of April (6/04/2022).

Delivery was made on the 13th of April (13/04/2022), within 1 hour of delivery I noticed that the chair was defective (nut was lose) so I logged a query on the same day.

After much back and forth a replacement was delivered on the 12th of May (12/05/2022). Again within 30 minutes of delivery I noticed that the very same nut was still lose, so I suspect I was given the same chair. So I logged a new query.

It's now the 19th of May (19/05/2022), there has been no pick-up of the defective chair and refund.

I have been pushed back and forth with false delivery times and sometimes no feedback what so ever. Calls have not been returned.

The refund policy has not been honoured and I would like a full refund and the chair to be collected.

In both returns I have packed the parts securely and not even unwrapped some parts.

Again, I would like my refund!!!