TT
Tanya T
1 reviews | Active since Jan 2019
21 Oct 2021, 19:50
Very very unhappy - cheap product
We bought 2 pedestals from Cielo. One was broken so we sent it back. We had to package it ourselves as well but they at least did deliver the packaging to us. The new pedestal came and was broken again. I took pictures and requested a refund for both pedastels due to the quality of the product. It was poorly made and our concerns were not considered even the second time around. I await the refund still.
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
22 Oct 2021, 09:33Good day Tanya,
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department
Cielo's reply22 Oct 2021, 09:33
Official
Good day Tanya,
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department
TT
Tanya T's updateReviewer Update
08 Nov 2021, 20:39Good day
I was contacted via email by the consultant who advised that I would get a refund but only on condition that I send her a copy of my ID. I was not happy about this as I was not required to provide my ID when I purchased and am now forced to do so if I want my refund. I then sent it to her anyways and also requested the legal obligation of Cielo to request this for my own records and have since heard no feedback.
I am honestly so tired and confused by this awful service and yet they send me a link to rate them.
I was contacted via email by the consultant who advised that I would get a refund but only on condition that I send her a copy of my ID. I was not happy about this as I was not required to provide my ID when I purchased and am now forced to do so if I want my refund. I then sent it to her anyways and also requested the legal obligation of Cielo to request this for my own records and have since heard no feedback.
I am honestly so tired and confused by this awful service and yet they send me a link to rate them.
TT
Tanya T's update08 Nov 2021, 20:39
Reviewer Update
Good day
I was contacted via email by the consultant who advised that I would get a refund but only on condition that I send her a copy of my ID. I was not happy about this as I was not required to provide my ID when I purchased and am now forced to do so if I want my refund. I then sent it to her anyways and also requested the legal obligation of Cielo to request this for my own records and have since heard no feedback.
I am honestly so tired and confused by this awful service and yet they send me a link to rate them.
I was contacted via email by the consultant who advised that I would get a refund but only on condition that I send her a copy of my ID. I was not happy about this as I was not required to provide my ID when I purchased and am now forced to do so if I want my refund. I then sent it to her anyways and also requested the legal obligation of Cielo to request this for my own records and have since heard no feedback.
I am honestly so tired and confused by this awful service and yet they send me a link to rate them.