1 reviews | Active since Aug 2021
Very Upset Customer
If I could give you 0 stars, I would! I bought a beautiful sofa from this shop and I was so excited to receive it after seeing it in your store in Tablebay. It arrived a two weeks AFTER THE AGREED DELIVEY DATE with only one man to deliver it... Bear in mind that we spent R900 on delivery (which we were not aware of) and this sofa in a 6 seater... We had to get it in ourselves! Then only to find out that it doesn't fit together properly! Now we are left with a wonky sofa and no one to come and fix it... No one replies to me, no one competent answers the phones and I don't know who is running this company but my god they must be on the other side of the world as I have been trying to contact someone higher up for the past few weeks to sort my sofa out! All senior staff seem to go home early whenever I call. I have had no calls from management, no matter how many calls I have made. I would advise anyone reading this to go somewhere else!
Thank you for your review.
Please be advised that we have been in communication with Mr and Mrs Hills regarding customer care query 89316 to have the matter resolved.
At multiple occasions Mr Hills has been contacted to make the necessary collection arrangements, but unfortunately does not agree with the process, hence there has not been any progress in the matter.
We would however like to apologize for the delay in having your order delivered and the picking error issue - with the incorrect items delivered. We are working hard on having the matter at hand resolved.
The agent will further engage you to finalize.
Customer Care
Thank you for your review.
Please be advised that we have been in communication with Mr and Mrs Hills regarding customer care query 89316 to have the matter resolved.
At multiple occasions Mr Hills has been contacted to make the necessary collection arrangements, but unfortunately does not agree with the process, hence there has not been any progress in the matter.
We would however like to apologize for the delay in having your order delivered and the picking error issue - with the incorrect items delivered. We are working hard on having the matter at hand resolved.
The agent will further engage you to finalize.
Customer Care